TRAINING PHONE APPROACH:
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Hi (CUSTOMER NAME), this is . How are you? (Visit / catch up for a bit)
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The reason I’m calling is I need a favor please😁.
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I just started a great, new job with Vector showing CUTCO.
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As part of my training, I’m required to put on some initial training appointments.
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(Smile) You don’t have to buy anything, because I get paid $22 just to show it.
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I do presentations on GOOGLE MEETINGS and you just need to be in-front of a computer at home.
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I know you're probably REALLY BUSY but my GOAL is to do (#) appointments by (within the next 3 days) to hit my goal.
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So can you squeeeeeze me in for a google meeting on (DAY) at (TIME) or would (TIME) be better for you?
FIRM UP (so they'll remember & know it's important)
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(REPEAT DAY and TIME) - Great! Thank you!
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Do you have a piece of paper and a pen nearby? (Suggest they write it down)
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Will (SPOUSE'S NAME) be available too?
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IF NO/MAYBE: 😁If you don't mind, can we find a time where they'll be there too?
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Awesome! I’ll send you a confirmation email with our GOOGLE MEETING link. What is your E-mail address?
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(Smile) Thanks so much for helping me with this! I’m really looking forward to catching up. I know this doesn’t mean a lot to you, but it means a ton to me.
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I am really counting on this to keep my schedule booked. If something were to come up and you need to reschedule, I would not get paid for this time slot and I would be really off pace for my goal, so are you ABSOLUTELY sure ____ time on ____ day definitely works?
THANK YOU SO MUCH FOR YOUR HELP!!!
POSSIBLE CUSTOMER QUESTIONS
What Is CUTCO?
CUTCO is some high-quality things for the kitchen and a few outdoor items. I’m sure you already have tons of these things, but I get credit and paid just to show it to you. So, would__(time)__ or ___(time)__ be better for you?
I Already Own CUTCO - (this is VERY positive and we definitely want this appointment!)
That’s great! How long have you had it? (listen). Awesome, well like I said, I am doing it for the training and I’d love to get your opinion and maybe some pointers. Plus, I get paid anyway. So, would __(time)__ or ___(time)__ be better for you?
That Time Doesn’t Work - (offer two new times)
Is that a bad day or just a bad time? So, how about ___(day)____ at ___(time)___ or would ___(day)____ at ___(time)___ be better?
I’m Really Busy
No problem, I’m really busy too, but I really need to do __(goal #)___ appointments by __(deadline)___, and I can make sure to keep it short. Is that a bad day or just a bad time? So, how about ___(day)____ at ___(time)___ or would ___(day)____ at ___(time)___ be better?
How Long Does It Take?
It's hard to know exactly since some people have a bunch of questions. Just the presentation part is about an hour. After that, it’s kinda up to you. So, which time would be best for you, ___(day)____ at ___(time)___ or ___(day)____ at ___(time)___?
NOT INTERESTED:
That’s great! You don’t need to be interested. I get credit just for showing you real
quick. I promise I’ll be in and out before you know it and you’d be helping me out big time with my contest
and my scholarship chances. So could you squeeeeeze me in real fast on __________ at ____ or would ___ be
better?
SEEN THE DEMO 100 TIMES!
That’s great! So you could probably do it better than me! All I have to do is
stop by real quick and cut the rope, leather, and penny, and you can give me some pointers. It would really
help me out with my contest and scholarship chance. So would ____ or ____ be better?
OTHER QUESTIONS AND OBJECTIONS:
"Call me tomorrow": When’s the best time to get a hold of you? So, you’ll be around at ____? I actually have an opening at that time that I really need to fill, is it okay if we just schedule our appointment for that time?
"Call me next week": I can definitely do that, but I’m in a huge contest right now, and I need to complete _____ (#) presentations by ________ (day). Is there any way that you can squeeze me in before then?
"Can’t you just say you were here?": No, _________, I can’t lie to my boss! Besides, the presentation is quick and fun.
Plus, there’s no obligation for you to buy anything because I get paid just to do it. It would really help me out. So, would ______ (day/time) or ______ (day/time) be better for you?
"I’m NOT going to buy": No problem, _________. You can still help me towards my goal just by listening. I’ll keep it short for you. I need to complete one more appointment by ______ (day), so would ________ (day/time) or ________ (day/time) be better for you?
"I've seen the demo 100 times!": That’s great! You could probably do it better than me! All I have to do is walk through the website. And, you can give me some pointers. It would really help me out with my contest and scholarship chance. So, would ____ (day/time) or _______ (day/time) be better?
"What are you selling?": What I’m showing is called Cutco! It’s a great line of kitchen knives and gadgets. I know you probably have tons of knives already, but I get paid just to do my presentation. So, could I schedule you for ________ (day) at _________ (time) or do you think ___________ (day) at __________ (time) would work better for you?